SHIPPING & RETURNS
Shipping Policy
Welcome to Goldenord, part of MLVJ! We are committed to providing our customers with exceptional service and a seamless shopping experience. Below you will find our comprehensive shipping policy, detailing how we handle the delivery of your orders worldwide.
Shipping Provider
At Goldenord, we have partnered with Shiprocket, a renowned logistics service provider, to ensure that your packages are delivered efficiently and securely. Shiprocket's extensive network and reliable service allow us to offer top-notch shipping solutions to our valued customers.
Processing Time
Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the following business day.
Custom Orders: Processing times for custom orders may vary. We will inform you of the expected processing time at the time of order placement.
Shipping Rates and Delivery Estimates
Domestic Shipping (Within India):
Standard Shipping: Delivery within 3-5 business days. Shipping rates are calculated at checkout based on order weight and destination.
Express Shipping: Delivery within 1-2 business days. Additional charges apply and are calculated at checkout.
International Shipping:
Standard Shipping: Delivery within 7-14 business days, depending on the destination. Shipping rates and estimated delivery times are provided at checkout.
Express Shipping: Delivery within 3-7 business days, depending on the destination. Additional charges apply and are calculated at checkout.
Tracking Your Order
Upon dispatch of your order, you will receive a shipping confirmation email containing a tracking number. You can monitor your package's progress via the Shiprocket website or app, ensuring you stay updated on its journey.
Shipping Restrictions
We proudly ship to most international locations. However, certain destinations may have restrictions based on local regulations and the capabilities of our logistics partner.
We are unable to ship to P.O. Boxes, APO/FPO addresses, or any other locations restricted by Shiprocket.
Should there be any issues or restrictions regarding your delivery location, we will promptly contact you to resolve the matter.
Delivery Issues
For any delivery-related concerns, such as delays, missing packages, or damage during transit, please reach out to our customer support team at charade@goldenord.com. We will coordinate with Shiprocket to address and rectify the issue swiftly, ensuring your satisfaction.
Return & Exchange Policy
For information on returns and exchanges, please refer to our Return Policy. If your order arrives damaged or incorrect, contact us within 7 days of receipt, and we will facilitate the return or exchange process efficiently.
Should you have any questions or require assistance regarding our shipping policy, please contact us at [your contact email or phone number]. Our dedicated support team is here to help and ensure your experience with Goldenord is exceptional.
Thank you for choosing Goldenord, part of MLVJ. We appreciate your business and look forward to serving you with the finest collectibles and fashion accessories.